Add sources and prepare help articles

Add your material in Assistant

Use Assistant to add source links and documents, answer questions and request work on your help content. You can add sources during onboarding or later.

You can have up to eight active files, with a maximum of 5 MiB per file and 20 MiB total.

Choose the intended use

The available source uses are Public help, Internal assistant guidance and Staff-only documents. Giving Jifi access to a source does not publish its contents.

Prepare and review articles

1. Add the relevant links or files through Assistant and choose their intended use.
2. Request the articles or updates you need, and answer any follow-up questions.
3. Review source coverage, unanswered questions and extraction problems. A supported file format does not guarantee that every part of the file can be read.
4. Review the editable articles or proposed changes. You can steer or pause preparation if the work needs a different focus.
5. Have an owner or administrator review and publish approved public changes.

In an empty workspace, prepared drafts may save automatically. Existing or operator-edited articles receive review proposals instead. Neither a saved draft nor source access makes content public.