Manage payments or cancel your subscription
Find subscription controls, understand cancellation timing and learn what happens after a failed renewal or service end.
Updated
Update payment details or cancel
- Open Billing.
- Choose Manage subscription and payment method.
- Use the available controls to update your details or cancel your subscription.
If you cannot access these controls, contact us for help.
When cancellation takes effect
- During a trial: cancel before the trial ends to avoid the first charge.
- After a paid period begins: cancellation takes effect at the end of that paid period.
- Canceling or changing payment details does not resolve cases or cancel human requests.
If a renewal payment fails
Failed renewals have a seven-day service grace period. Use Billing > Manage subscription and payment method to update your payment details. After the grace period or service expiry, new paid AI work can stop.
Access your saved work after service ends
Authorized users retain read and export access to saved article and case history for at least 90 days after service ends, subject to lawful deletion and security or legal restrictions.
Download original files separately from workspace or conversation exports.
Report a billing error or ask about a refund
Contact us about billing errors or refunds. Refunds are not automatic; applicable legal rights and the terms of your accepted offer still apply.
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